Rethinking the learning spaces
Service Design
Skills: Primary and secondary Research, Mapping, Analysing, Interview
March 2021— April 2021
Project Overview
In a team of 4 we wanted to gain insights into the current collaboration between the different Fjord offices globally to improve the learnings between different studios. We found the problem area and designed an intervention point to implement a strategy. To address this problem in a human-centered way, we collected data through primary research - interviews and ethnographic probes and secondary research. All our findings and data have been mapped and analyzed to identify the problems and potential opportunities for our design intervention.
Our design strategy was an Internal knowledge base software/program. We concluded to create an add-on for Microsoft Teams, called Fjord Knowledge Exchange with new networking features to bring together lost information within the organisation and improve knowledge transfer, be it on a project basis or client meeting preparation.
Contributers
Sibylle Schempf and Nicolò Luppino (professors)
In Cooperation with Fjord, Design and Innovation from Accenture Interactive
HSLU Lucerne University of Applied Sciences and Arts
